Refund policy

At JKB Luxury Collections, your satisfaction is our highest priority. We stand behind the quality of every item we offer and are committed to making your experience exceptional from purchase to delivery — and beyond.

Returns
We accept returns within 14 days of delivery. To be eligible, items must be in their original, unused condition — unworn, with all tags attached, and in original packaging. Proof of purchase is required.

To initiate a return, please contact our client care team at jacklynjkbcustomcollections@yahoo.com. Once your request is reviewed and approved, we will provide a prepaid return shipping label along with detailed instructions. Please note: returns sent without prior authorization will not be accepted.

Damages & Quality Concerns
We take quality seriously. If your order arrives damaged, defective, or incorrect, please contact us immediately upon receipt so we can promptly resolve the matter. Your confidence in our products is something we take personally.

Non-Returnable Items
Certain items are final sale and cannot be returned, including perishable goods, custom or personalized orders, personal care and beauty products, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-refundable. If you have questions about a specific item's eligibility, please reach out before purchasing.

Exchanges
We recommend returning your original item once approved, then placing a new order for the preferred item. This ensures the fastest processing and availability of your selection.

European Union — 14-Day Cooling-Off Period
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Items must be returned in their original condition — unworn, unused, with tags, and in original packaging — along with proof of purchase.

Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process the credit. If 15 or more business days have passed since your refund was approved, please contact us at jacklynjkbcustomcollections@yahoo.com and we will look into it right away.